Support

1. Contact

Email adtech@markappmedia.site with your account email, the brand and what you saw. The ai-shelf team at Markapp replies by email.

Security issues: write to the same address with “Security” in the subject. Company: MARKAPP MEDIA LTD (“Markapp”), registered in Cyprus under company number 436282, registered office Markou Drakou 64, Plaza Court, Floor 2, Office 23, 4002 Mesa Geitonia, Limassol, Cyprus, with offices at Aisopou 6, Agios Nikolaos, 3100 Limassol, Cyprus.

2. Signing in

• Accounts are created by Markapp by invitation. If you have none yet, book a demo.
• Forgot your password? Use “Forgot password” on the sign-in page; Markapp sends you a reset link.
• The connector uses the same email and password as the ai-shelf app. There are no email codes.

3. Connector questions

• No brands listed: your account has no brand yet. Markapp adds the brand once your package is agreed.
• “No finished results yet”: the first run is still in progress; results appear when it is ready.
• The assistant asks you to sign in again: your password changed, or the connection was ended. Connect again.
• Disconnect: remove ai-shelf in the assistant’s settings (Claude: Settings, Connectors; ChatGPT: Settings, Apps).
• Setup steps and the tool list are in the connector guide.

4. Requests and billing

Requests from the app or the connector are not orders: Markapp confirms scope and price before anything is charged or run. Pricing is per run (USD 1,000 for the first run, USD 500 for each further run), with no subscription.

5. Your data

Ask for access, correction or deletion of your personal data at the email above; see the Privacy policy.